Can I change or cancel my order?
Please email Customer Care as soon as possible, if your order has not been packed for shipping we may be able to make changes.
How long will it take to receive my order?
Please allow 1-2 business days for us to prepare and pack your order. Shipping times can be seen on our shipping page
Within Australia: Standard Delivery is between 2-7 business days. Express is 1-3 business days.
Outside Australia: Delivery is between 6-10 business days. Please keep in mind, due to possible customs processing delays, your order may arrive outside of the estimated time frame.
How much will shipping cost?
We offer FREE shipping on all orders of $75 or more. Free express on orders $150 or more.
See our shipping rates on our page here:
Do I need to pay customs fees, import Duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.
Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. We will include a commercial invoice declaring the full dollar value paid on international shipments.
If you refuse a shipment from us, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
I have not received a shipping or confirmation email?
Please be sure to check your junk or spam folder if your confirmation email does not appear in your inbox. If you still have not received your email please email us at firstname.lastname@example.org so we can help you out!
Where are you located?
All Orders are picked and packed from Brisbane, Australia.
I think my order is faulty
If you think you have a faulty or incorrect item, please contact us as soon as possible with some images of the concern and quote your order number.